Anglican Care McIntosh Court at Booragul: nursing home poses 'immediate and severe risk' to residents

The Aged Care Quality and Safety Commission has put a sanction on Anglican Care McIntosh Court at Booragul, and directed them to have an adviser on board to help them comply with their responsibilities for at least four months, ending January 23.

The areas in which the service failed to meet quality standards included personal and clinical care, specifically effective management of high-impact of high-prevalence risks; end-of-life planning and care; and timely response to a deterioration or change in mental health, cognitive or physical function or capacity.

Other failures involved staffing and organisational governance, including effective risk management systems and practices.

In a statement addressed to 'residents, family and friends', Anglican Care management said they were disappointed at the outcome, "as it does not meet our expectations for the quality of care we seek to provide, and we apologise for any distress this may have caused.

"We are working tirelessly to return the service to compliance and improve residents' experience."

The sanction was put in place following a site visit in September, the letter said, with concerns raised primarily in the management and response to "behaviours of concern". The Bishop, Diocesan chief executive and the board were being continuously updated on progress and outcomes at the facility.

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